For customizing shoes with the 3-D Tool

Cru Nonpareil® Custom-Made Policy

Frequently Asked Questions

1. Can I customize every single aspect of a shoe or boot?

Yes, you can.

The customizing of a shoe or boot ranges from but isn't limited to the "shoe last" (Savile, Zurigo, Monti and Belgravia), "vamp", "quarters", "back strip", "laces", "inner lining color" (you have up to 7 colors to choose from), "shoe sole"(outside 3 colors, bottom sole 9 colors and sole type 10 in total), "heel hight" (1 inch or 1.34 inch), "welt" (country, city), "material" (exotic leather, smooth leather, hand-painted patina, suede, linen, patent leather, sartorial, flannel, jeans, velvet) and "leather burnishing". For Made to Order orders directly from the online store, there will be limitations to customizing your shoes, these limits are leather choices, last and parts of the shoe/boot may not be fully designed.



2. Are there limitations on shoe/boot styles I can customize?

No. Every Aspect of a Cru Nonpareil shoe can be customized to your personal taste, comfort and style when using the virtual design option. If you are buying directly from the online store either MTO, GMTO or RTW there will be limitations to how you can customize your shoe.



3. What are the limitations on mixing colors with materials?

Exotic Leathers such as alligator, ostrich, python, and shell cordovan cannot be mixed with Smooth Leathers like calf skin leather, suede, sartorial, linen, velvet and patent or be burnished.



4. Will the color and material of the shoe or boot I receive look identical to the one displayed whilst I was customizing with the 3D tool?

No.

The material and color will appear different on screen vs in person. This is why Cru Nonpareil uses material swatches during the customizing process to ensure the accurate rendering of colors and materials. If you have made your purchase via the online store or through the virtual design option, there maybe some variations on color which can not be helped my 'us'. This is something that varies depending on the laptop/computer/phone being used to view 'our' products



5. Can I return, cancel an order because I don't like it or because I changed my mind?

No you can't. Once payment of a shoe is made, all orders are final. This is for all orders made by local clients when using The Perfect Measurement option, for inyternational clients who have used the virtual design option there will be no refunds. This is due to virtual design clients being able to use the remote measuring device and visual representation of the 3D design tool. For customers making purchase through the online store (MTO & RTW) cancels can be made within 24 hours of your purchase. Returns of shoe/boot can be done up to 14 days after the client/customer receiving product. This request must be sent via email to kenwinsmall@crunonpareil.com indicating reasons for return. The cost of returns will be covered by you the customer, if there is any import duties or taxes incured the cost will be deducted from the return amount requested by the customer in an attempt to cover the expense of Custom Duties. After inspection if the shoes is deemed not damaged via factory issue, no return or refunds will be facilitated.



6. Why are measurements done on Saturday afternoons?

The best time to get the true size of your feet is after a few hours of standing or walking around.

Your full body weight has been distributed causing your feet to swell or expand, which is natural, but it's something most people take for granted when purchasing shoes because they don't know any better. So someone can easily buy a pair of shoes or even create a pair of shoes and it fits well under so-called normal circumstances until the circumstances are no longer normal and leave you wondering "what happened?" Well, simply put, you didn't factor in that you'll be doing a lot of walking around in these shoes.

So to prevent such an outcome I conduct all measurements in the afternoon on Satrudays!



7. What's the final cost of a pair of custom made shoes?

The final cost of a pair of custom-made shoes is to be determined upon the completion of the design for both The Perfect Measurement program and the Virtual Design program. The final cost for customers using the online store to purchase, will be indicated before checkout.



8. How long does it take to make a pair of shoes?

It takes an average of 4 weeks to manufacture a pair of shoes.



9. Does Cru Nonpareil deliver to anywhere in the World?

Yes, Cru Nonpareil delivers to anywhere in the world, that is covered by DHL Express. For Trinidad and Tobago clients who have made a purchase through The Perfect Measurement. Yes, Cru Nonpareil delivers to anywhere in Trinidad and Tobago



10. Can I purchase a pair of pareil's if I'm outside Trinidad or Tobago?

Yes. You can make a purchase via our online store (MTO & RTW) and/or the virtual design programs