For customizing shoes with the 3-D Tool
Cru Nonpareil® Custom-Made Policy
Frequently Asked Questions
1. Can I customize every single aspect of a shoe or boot?
Yes, you can.
The customizing of a shoe or boot ranges from but isn't limited to the "shoe last" (Savile, Zurigo, Monti and Belgravia), "vamp", "quarters", "back strip", "laces", "inner lining color" (you have up to 7 colors to choose from), "shoe sole"(outside 3 colors, bottom sole 9 colors and sole type 10 in total), "heel hight" (1 inch or 1.34 inch), "welt" (country, city), "material" (exotic leather, smooth leather, hand-painted patina, suede, linen, patent leather, sartorial, flannel, jeans, velvet) and "leather burnishing".
2. Are there limitations on shoe/boot styles I can customize?
3. What are the limitations on mixing colors with materials?
Exotic Leathers such as alligator, ostrich, python, and shell cordovan cannot be mixed with Smooth Leathers like calf skin leather, suede, sartorial, linen, velvet and patent or be burnished.
4. Will the color and material of the shoe or boot I receive look identical to the one displayed whilst I was customizing with the 3D tool?
The material and color will appear different on screen vs in person. This is why Cru Nonpareil uses material swatches during the customizing process to ensure the accurate rendering of colors and materials.
5. Can I return, cancel an order because I don't like it or because I changed my mind?
6. Why are measurements done on Saturday afternoons?
The best time to get the true size of your feet is after a few hours of standing or walking around.
Your full body weight has been distributed causing your feet to swell or expand, which is natural, but it's something most people take for granted when purchasing shoes because they don't know any better. So someone can easily buy a pair of shoes or even create a pair of shoes and it fits well under so-called normal circumstances until the circumstances are no longer normal and leave you wondering "what happened?" Well, simply put, you didn't factor in that you'll be doing a lot of walking around in these shoes.
So to prevent such an outcome I conduct all measurements in the afternoon on Satrudays!
7. What's the final cost of a pair of custom made shoes?
The final cost of a pair of custom-made shoes is to be determined upon the completion of the design for both The Perfect Measurement program and the Virtual Design program.
8. How long does it take to make a pair of shoes?
It takes an average of 4 weeks to manufacture a pair of shoes.
9. Does Cru Nonpareil deliver to anywhere in the World?
Yes, Cru Nonpareil delivers to anywhere in the world, that is covered by DHL Express.
10. Can I purchase a pair of pareil's if I'm outside Trinidad or Tobago?
Yes. You can make a purchase via our online store (MTO & RTW) and/or the virtual design programs